Privacy Policy

1. Who We Are

LYNKTRO TECHNOLOGIES LIMITED("LynkTro," "we," "us," or "our") is the data controller for personal information processed through the LynkTro platform. We are incorporated in Nigeria and operate LynkTro as a social commerce platform combining social networking, communities, messaging, user-generated content, e-commerce, and digital marketplace features.

2. Information We Collect

Depending on how you use LynkTro, we may collect:

• Account information — name, username, email address, phone number, password credentials, and profile details you provide.
• Profile and content data — bio, photos, posts, comments, messages, community participation, and other user-generated content.
• Commerce data — shop details, product listings, orders, transaction records, delivery information, and wallet activity.
• Usage and device data — app interactions, feature usage, IP address, device type, operating system, crash logs, and performance data.
• Location data — approximate or precise location where you enable location-based features or provide address information.
• Contacts and social graph — connections, follows, invitations, and contact sync data where you grant permission.
• Payment information — billing details processed by payment partners; we do not store full card numbers where third-party processors handle payments.
• Communications — support requests, reports, and correspondence with our team.

3. How We Use Information

• Provide, operate, and improve the LynkTro platform and its features
• Create and manage accounts, profiles, communities, shops, and messaging services
• Process orders, payments, withdrawals, and marketplace transactions
• Personalize feeds, recommendations, and discovery experiences
• Moderate content, enforce policies, detect fraud, and protect platform safety
• Send service, security, and transactional communications
• Comply with legal obligations and respond to lawful requests
• Analyze usage to improve performance, reliability, and product development

4. Legal Bases for Processing

We process personal information based on one or more of the following, as applicable under Nigerian law including the Nigeria Data Protection Act and related regulations:

• Your consent, where required
• Performance of our contract with you (providing the platform and related services)
• Compliance with legal obligations
• Legitimate interests such as security, fraud prevention, and service improvement

5. How We Share Information

We do not sell your personal information. We may share limited information with:

• Payment processors and financial service partners
• Cloud hosting, analytics, and infrastructure providers
• Customer support and moderation service providers
• Other users, according to your privacy settings and the features you use
• Law enforcement or regulators when required by law or to protect rights and safety
• Business successors in connection with a merger, acquisition, or restructuring

6. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it in accordance with our retention practices.

7. Security

• Encryption for data in transit and, where appropriate, data at rest
• Access controls and authentication safeguards
• Monitoring, logging, and incident response procedures
• Regular review of security practices as the platform scales

No method of transmission or storage is completely secure. Please use strong credentials and report suspected unauthorized access promptly.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data, subject to legal retention requirements
• Object to or restrict certain processing activities
• Withdraw consent where processing is consent-based
• Manage privacy settings within the app for visibility, messaging, and notifications

To exercise these rights, contact us at support@lynktro.co.

9. Cookies and Similar Technologies

We use cookies and similar technologies on our website and related services. See our Cookie Policy for details.

10. Children's Privacy

LynkTro is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can take appropriate action.

11. International Transfers

Your information may be processed in Nigeria and other countries where our service providers operate. We take steps designed to protect information when it is transferred across borders.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the version number and last-updated date on this page when changes are made. Continued use after updates constitutes acceptance of the revised policy.

13. Contact Us

Privacy questions or requests may be sent to support@lynktro.co or info@lynktro.co.